If there is a system outage, contact Rob Behary. During normal business hours he can be reached at extension 1085. If the outage occurs during evening or weekend hours, a staff member can call his cell phone.
During the outage, process offline transactions using the paper forms in the file cabinet at the greeter station. Once the system is back online, enter the transactions manually.
Remember, we're all here to help you! If you have questions about how to use any functions of Sierra, please ask any Access Services staff member.
If you notice something which doesn't seem to work properly, please bring it to a staff member's attention.
