Renewals can be processed directly from the Checking Out function. To do this, scan the user's ID and click the Checked-Out Items menu.
Renewing materials: Once in the list, select the items that you wish to renew. To sort by due date or status, click on the header.
Click the check box by each item you wish to renew, then click the Renew button.
A confirmation will appear saying the renewal was successful.
Overdue materials: If the item is delinquent, Sierra will ask how you wish to proceed.
Choose Renew and Add Fine.
Phone renewals: When processing phone renewals, search the user's account by last name.
Renewal limits: If the item has already reached its limit for renewals (typically 1-2 renewals, depending on the user and the item), Sierra will request an override.
Do not override unless there is a valid reason to do so! If you don't know how to proceed, ask a staff member for assistance.
Most of the time, you will renew items by using the Checked-Out Items menu in Check Out. However, to renew a key or laptop use the Renew (No Patron) option in the function menu.
Function menu: Select Renew (No Patron) from the function menu.
Renewing a key or laptop: Scan the barcode in the search field.
A pop-up will appear, asking if you want to renew the item for the patron.
Click Yes. Another pop-up will ask you to confirm.
Click Yes, then close the transaction.
Renewal limits: If the item has already reached its limit for renewals (typically 1-2 renewals, depending on the user and the item), Sierra will request an override.
Do not override unless there is a valid reason to do so! If you don't know how to proceed, ask a staff member for assistance.
Next, let's review how to mark materials as used after the book pickup.
