UPS WorldShip How-To Guide: Creating a Return Shipping Label

Gumberg Library ships items to patron's homes upon request. When patrons need to send their borrowed items back to us, they can request a shipping label be sent to them. They can request a physical label or an electronic label.

1. While on the SERVICE tab, ENTER the following information: 

• Customer ID: 124 
  • Double-check correctness of auto added info

    • Company or Name: Duquesne University 

    • Attention: Interlibrary Loan 

    • Address 1: 600 Forbes Avenue 

    • Postal Code: 15219 

    • City or Town: Pittsburgh  

    • State/Province/County: PA 

    • Telephone: 412-396-5343 

• E-mail Address: forms@duq.libanswers.com 

• Reference Number 1: item barcode(s) 

  • Enter as many reference numbers as you have books or as can fit (2 per line, usually)                                     

  • Click Reference tab for up to 5 Reference text boxes) 

• Package: Estimated weight of items  

  • Round up if using scale 

  • Estimate 1 lb. per book, if no scale 

  • Do NOT exceed 30 lbs. per package 

    • We’re charged by package NOT weight, but still enter your best guess 

2. VERIFY the following options are selected: 

1. UPS Service: Ground 

2. Bill Transportation To: Shipper  

3. Shipper: 185993 

Below you can find a sample of how the "Ship To" and "Service" tabs should look when initially creating the return label. 

Next, to the right of the "Service" tab, select the "Options" tab. 

Under OPTIONS tab: 

• Under Shipment Options, select "Return Services"  
• Under Shipment Return Services:
  • SELECT UPS Print Return Label (for print label to travel with items to patron)  OR 
  • SELECT UPS Electronic Return Label (for e-label for items already with patron) 
  • In the "Merchandise Desc. For Package" field, type: "BOOKS"

Below you can find a sample of how the fields in the "Options" tab should look when creating a return shipping label

Once all of the required fields have been completed, select "Process Shipment." \

• If you selected the "UPS Print & Mail Return Label" option,  the label will print to the Zebra ZP450 printer. Be sure to include this label with the shipment you are sending to the patron.
• If you selected the "UPS Electronic Return Label," the label will not print. Instead, the label will be emailed to the patron's email (why we included it in the email field) when the "End of Day" report is run.      

SAMPLE E-LABEL EMAILS:

UPS Label Created. Patrons receive this email when a label has been created for them. The label will become available to them once the "End of Day" report is ran. 

UPS Label Delivery: Patrons receive this email when the "End of Day" report is ran. This email means the shipping label is available to them, and they may now download it and use it to mail their items back to Duquesne University.