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Interlibrary Loan

ILL? ILLiad?

What is ILL? 

Interlibrary loan (ILL) is a cooperative effort between libraries all over the world to allow users access to items not available at their home library.

What is ILLiad?

ILLiad is the name of the software we use to process Interlibrary Loan requests. 

Who can use ILL?

Who can use ILLiad?

Anyone with DU multipass credentials can log into ILLiad! This includes current DU students, faculty, staff, administrators, and affiliated Spiritans.

To use ILLiad, you must be in good standing with the institution, have a valid Duquesne University ID card, and provide a valid Duquesne University email address. 

Online students please see information on the Online Learners Page.

I've forgotten my username and/or password!

I’ve forgotten my ILLiad username: what should I do?

Your ILLiad Username and Password are the same as your Multipass credentials: https://webapps.duq.edu/multipass/

What can be requested through ILLiad?

What can be requested through ILL?

Anything that is not available in the Gumberg Library QuickSearch, or books not available through E-ZBorrow.

Most commonly requested materials are:

  • Journal articles
  • Book chapters
  • Theses and dissertations
  • Musical scores
  • Books 

However, be aware that some things are difficult to borrow the following physical items in their entirety : 

  • Textbooks, especially current editions
  • Popular reading titles
  • Rare or fragile items
  • Multi-volume sets
  • Non-circulating materials
  • Conference presentations 
  • Personal papers & private reports
  • Entire issues of a journal
  • Computer software
  • Audio-visual materials 
  • Material on microfiche or film
  • Kits, games, puppets, or other non-traditional library items

Textbooks

Can I Borrow Textbooks through ILLiad?
 

You should not rely on ILLiad for your textbooks. It is difficult to find a library that owns and/or will lend a traditional textbook, so it is unlikely we will be able to fill your request.  Even if we succeed in borrowing your textbook, you will not be able to keep it for the entire semester.

You may want to take a look at these other options for textbooks:

Gumberg Library Options for Textbooks

The library does not purchase textbooks for classes. We may have older editions of a textbook, but we cannot promise that we have the exact edition you need. However, we may have novels and other resources that professors are using for required reading.

QuickSearch: The quickest way to find if we have what you are looking for

Ask! Online, over the phone, in person at the Circulation or Reference Desks

Course Reserves: Your professor may also have put the textbook on course reserve, which means you may use the book for a set amount of time in the library. Reserve materials in print are located at the circulation desk.

E-ZBorrow: Access books from more than 50 academic libraries throughout Pennsylvania, New York, New Jersey, and West Virginia. Borrow them for 16 weeks.

Other Free Options

How many requests can I make?

How Many Requests Can I Make?

When possible, you should limit your requests to ten per day.  We reserve the right to establish priorities of service in instances where the number of requests received from a single person might adversely affect the service we offer to others.

How long does it take for my request to arrive?

How long does it take for my requests to arrive?

It depends! The more unique or in demand an item, the longer it may take to arrive. It also depends on how quickly we can process your request, and how quickly the lending libraries are to respond.

ILLiad requests for physical materials (items that need to be shipped from library to library) can take 10 to 14 business days to arrive, on average.

ILLiad requests electronic requests (usually articles and book chapters) can arrive  a few hours to a few days, on average.

 

NOTE: The Resource Sharing Department is closed over holidays and University breaks, as are most of our lending partners, and this may delay the processing of your request(s).

How do I receive my ILL items?

When, Where, and How Long Do I Have to Pick Up My Requests?

Physical Materials:  

  • You'll receive an automated email in your Duquesne inbox when your ILLiad request is available for pick-up at the Gumberg Library Circulation Desk.
  • Pick up items as soon as possible but within 2 weeks. Contact the Circulation Desk to request an extension.

Distance Students:

  • Call the Circulation Desk to verify your permanent address.
  • We will not ship the item to you until you have done this.
  • We ship it to you at no cost, but you are responsible for return shipping costs and returning the items on time. 

Articles:  We send an email to your Duquesne email address when your article has arrived.  We will deliver the article to you electronically if the library can obtain the article in electronic format and if you have selected electronic delivery as your preference when you registered for ILLiad.  To receive articles electronically you must have Adobe Acrobat Reader (version 4.0 or higher) installed on your computer.  Otherwise, articles will be held at the Circulation Desk for pick-up.

How long can I keep it?

What is the lending period for an item requested via ILLiad?

You get 4 weeks from the day we receive it. You may request an additional 4 week renewal.

Can I renew it?

How do I renew my ILLiad item?

You can request a renewal for items borrowed through ILLiad from your ILLiad account!

Log onto ILLiad. 

Click on the Checked Out Items link (found under View on the left-hand side of the page).

Then click on the Transaction Number for the item you want to renew.

If the item is due within the allowable time range (14 days before it is due including the day it is due), the words Renew Request will appear in red. You cannot renew books after the day they were due.

Click Renew Request. 

  • 28 more days will automatically be added to your initial due date. The lending library will decide if more time will be granted. 
  • If more time is given, you will be notified by email of the new due date. 
  • Otherwise, your item is due back at Gumberg Library at the end of the 28 additional days. 

If the Renew Request button does not appear on the web page, it may be because of one of these reasons:

  • Renewals are not allowed for the item
  • The due date is before the allowable date set for renewals
  • The due date is after the allowable date set for renewals 

But I need it for longer!!

What if I have an overdue ILLiad item? 

If you foresee difficulty returning ILLiad materials on time, it is extremely important to call the ILL department as soon as possible at 412-396-5341 to discuss your options. Overdue ILLiad item(s) may cause suspension of your library privileges, billing for the replacement cost of the item(s), and/or delays in registration or receiving grades and transcripts.

 

What if my ILLiad item is recalled by the lending library?

Occasionally lending libraries need to recall items they have loaned before the due date for use by their own library users.  Recalled items must be returned to us so that we can send them back to the lending library immediately.  You must return a recalled item even when it is recalled prior to the due date.  Failure to comply could jeopardize your library privileges and cause your account to be charged.  If you still need a recalled item, you should submit a new ILLiad request, with an indication in the ILLiad Notes Field that this is a “replacement request.

How much does this awesome service cost?

How much does this awesome service cost?

Gumberg Library absorbs most fees charged by other libraries for supplying materials via ILLiad.  The average cost of a completed interlibrary loan request is $28, not including additional lending fees charged by lending libraries (often $15 to $20 per request).  Therefore, we ask that you carefully consider your need for any item that you request. 

You are responsible for any fines or fees that we get charged by the lending library for late, damaged, or lost items.

The library pays reasonable copyright fees for requests in compliance with the University Copyright Policy.  The library reserves the right to limit the amount spent for copyright payments based on a.) the availability of funds; b.) the availability of alternate information sources acceptable to you; and c.)  the urgency of your need for the requested item(s).  If no acceptable alternate source is available and if the library is unable to pay the full cost, you will have the opportunity to share the cost. These decisions will be made on a case by case basis by the Resource Sharing Librarian in consultation with library administration as necessary.

 

What Fees or Fines Might I Have to Pay?

Most often there are no fees for this service.  However, in the event that an item is lost or damaged, you are responsible for replacement and/or repair costs, including any associated processing fees and surcharges assessed by the lending library.  We expect ILLiad users to promptly pay any fines and/or replacement costs arising from their requests.  Should you lose or damage an ILLiad item, contact the Interlibrary Loan Department at 412-396-5341 or illservice@duq.edu immediately.

We try to obtain items at no cost.  If we must use a commercial document supplier, the Interlibrary Loan Department will contact you with the cost to get your authorization before ordering an item.  If you decide to have us order the item, you will pay the full cost of articles purchased from commercial document delivery suppliers. Currently we use commercial document suppliers only when articles are not available from a library or when copyright royalties must be paid for a title that is not registered with the Copyright Clearance Center.

Mailing ILLiad Items

Can I have ILLiad items mailed to me?

Only if you are a Distance Student with an ILLiad status of "Distance".

Distance students must confirm their permanent address with the Circulation Desk before we will ship any physical items.