Most often there are no fees for this service. However, in the event that an item is lost or damaged, you are responsible for replacement and/or repair costs, including any associated processing fees and surcharges assessed by the lending library. We expect ILLiad users to promptly pay any fines and/or replacement costs arising from their requests. Should you lose or damage an ILLiad item, contact the Interlibrary Loan Department at 412-396-5341 or firstname.lastname@example.org immediately.
We try to obtain items at no cost. If we must use a commercial document supplier, the Interlibrary Loan Department will contact you with the cost to get your authorization before ordering an item. If you decide to have us order the item, you will pay the full cost of articles purchased from commercial document delivery suppliers. Currently we use commercial document suppliers only when articles are not available from a library or when copyright royalties must be paid for a title that is not registered with the Copyright Clearance Center.